Frequently Asked Questions

National Insurance Numbers London

Apply For A National Insurance Number

national Insurance number londonAll you need to know if you are planning to work in the UK and need to apply for a NI Number in London or anywhere else in the UK.

Cancel or change an appointment or general enquiries.

Jobcentre Plus help for recruiters

Jobcentre Plus help for recruiters

Your local Jobcentre Plus office has a wide range of recruitment services to help employers.. some of the services provided are::

  • recruitment advice, including specialist support for businesses
  • help setting up work trials to give you the opportunity to try out potential recruits
  • help through the Work Choice programme to employ a disabled person who needs specialist support
  • support from other employment schemes, including Work Clubs and help with work experience

You can also advertise a job with Universal Jobmatch.

Social Security Agency Scotland

Social Security Agency

Scotland’s has a new social security agency that will put people before profits, as there is no private companies carrying out benefit assessments. The new agency will be centrally located in Dundee & Glasgow as well as providing a local presence across Scotland so it is directly responsive to individual needs.

Benefits which remain reserved to the UK Government

  • Jobseeker’s Allowance
  • Employment Support Allowance
  • Income Support
  • Working Tax Credits
  • Child Tax Credits and
  • Housing Benefit

Benefits being devolved to the Scottish Government

  • Disability Living Allowance
  • Personal Independence Payment
  • Attendance Allowance
  • Severe Disablement Allowance
  • Industrial Injuries Disablement Benefit


bereavement allowance

Find out about bereavement benefits from the DWP

  • You may be able to get a £2,000 Bereavement Payment if your spouse or civil partner died before 6 April 2017. This is a one-time, tax-free, lump-sum payment.
  • You may get Bereavement Allowance
  • You may also be entitled to aFuneral Payment
Can i get help to travel to a job Interview
Travel to Interview Scheme

Can i get help to travel to a job Interview

Do You Need Help with Travel to Interview Scheme Facts

travel to interview scheme ? It is worth saving your Advisor Discretionary Fund (ADF) grant for costs other than transport costs for interviews as there is separate funding for that under the Travel To Interview Scheme (TIS). It is available to customers travelling ‘beyond their normal daily travelling distance’, which is decided by the individual local office.

Skill Training

What is Skill Training

What exactly is Skill Training all about?

There are many different learning options open to you; whether you are currently employed and thinking of going back to work or you just want refreshing or developing your skills can make a big difference to your confidence and can also help you to find future employment.

Speaking to your Jobcentre Plus advisor will help you to determine what skills you need to update, depending on which sector you want to work in.

Jobsearch Helpline

Jobsearch Helpline Telephone Number

If you are unable to complete your claim online then you may also claim 'New Style' Jobseeker's Allowance by contacting the DWP freephone contact number 0800 055 6688 to discuss Jobs & Benefits, job vacancies or to make a new Universal Credit claim.

Jobseeker Direct

Jobseeker Direct is a quick and easy phone service which keeps you in touch with the latest job vacancies and helps you find the job that's right for you. Once you find a job you're interested in, we'll tell you how to apply. We'll send you an application form and, where possible, ring the Employer there and then to arrange an interview

This service is available to anyone who is looking for work, and the lines are open weekdays 8.00am - 6.00pm, and Saturdays 9.00am - 1.00pm. All calls are charged at local rates.

In order to speed up the search carried out by our operators, it would be helpful if you had the following information ready when you ring: full address, National Insurance number, date of birth and vacancy job reference.

What is the purpose of Universal Jobmatch?

The government says Universal Jobmatch will make it easier for people to look for work. People are not unemployed because they don’t look for work, but simply because there are no jobs. The real purpose of the website is to make it increasingly difficult to claim Jobseeker’s Allowance and other related benefits.

Universal Jobmatch allows Jobcentre staff to monitor your job applications, searches and other activity. It doesn’t matter if there are jobs on the website which are in your local area and relevant to your skills. It doesn’t matter if you are looking for work elsewhere. Not making enough applications on this website can, and eventually will, be used as an excuse to sanction you and remove your benefits. It is notable that the severity of the sanctions available for use against claimants were increased the month before Universal Jobmatch was launched.

What is wrong with Universal Jobmatch?

There are numerous reports of illegitimate jobs posted on websites, for example for MI6 hired guns and mafia couriers. This is because there are no background checks when creating account as an employer and anyone can post jobs. Fraudulent postings are usually removed only after they are reported. In fact, Monster Worldwide, Inc., the company running the website on behalf of the government, openly admit it will not keep your data secure. The privacy policy of the website says that your CV may be accessed by people or organisations without permission. A Channel 4 investigation found that hackers can easily use the website to obtain personal information of benefit claimants inlcuding scanned copies of your passport and driving license.

What is Universal Jobmatch

What is Universal Jobmatch?

What is unversal Jobmatch all about

Universal Jobmatch is a new job search website launched in November 2012 by the Department of Work and Pensions. The government wants to force everyone claiming Jobseeker’s Allowance to sign up to the website. This indicates that the primary purpose of the site is not to enable claimants to find work, but to be able to monitor their job search activity - and to then to enforce punitive measures against those claimants who fail to meet the constantly changing criteria within the jobseeker’s agreement. In short, Universal Jobmatch is not about helping people find work: it is about forcing people off benefits.